Last updated Nov 10, 2026

Privacy Policy

This Privacy Policy describes how The Optimized Human (“TOH,” “we,” “us,” or “our”) collects, uses, and shares information when you use the store at https://optimizedhumanproject.com. It is meant to match what this store actually does today. It is not a description of a future marketing program or of features that are not enabled.

1. Who we are

The store is operated by The Optimized Human LLC. Our mailing address is 331 Village Square Dr, Leesville, SC 29006. We do not list a business phone number. Please contact us by email only.

Privacy questions and requests can be sent to [email protected] or submitted through the contact form.

2. Information we collect

Account information

If you create an account, we collect your first name, last name, email address, a hashed password (we do not store your password in readable form), and your confirmation that you are 21 or older and agree to the Terms of Service. You may also provide a phone number and shipping address, which we can keep on your account for later checkouts.

Orders and payments

When you place an order we collect the items and quantities you buy, pricing and discount details, shipping and billing addresses, phone number, and order and fulfillment status. Card payments are processed on Bankful’s hosted checkout. Card numbers are not entered on this website. Bankful may collect payment-card and billing details under its own privacy policy. We may receive and store payment references, status notices, and similar transaction identifiers so we can match a payment to your order. We do not use those notices alone as a reason to treat an unsigned or unauthenticated payment message as a completed paid order.

Contact form

If you use the contact form, we collect your name, email address, subject, and message. That information is stored locally as a staff inquiry on this store. In the current configuration, the form does not send email and does not create a GoHighLevel (or other marketing) contact. If email delivery or a customer-relationship tool is later enabled, we may use the details you submitted to respond to you.

OH Score and other tools

The OH Score assessment and the reconstitution calculator are educational or research-reference tools and are not medical advice. If you enter a name or email in the assessment, that information is used to show your results in the browser. The assessment page includes leftover code that can attempt to send those details to a marketing tool; that connection is not enabled in the current store configuration. If it is enabled later, this policy should be updated, and we may use that information to follow up about your results only as then disclosed.

Cookies and similar storage

We use cookies and similar storage to operate the store:

  • toh_session — an HttpOnly session cookie that keeps you signed in. In the current configuration it is set to expire after 14 days. It is marked Secure on HTTPS and SameSite=Lax.
  • toh_csrf — a CSRF-protection cookie used with account and checkout requests. It follows the same security flags as the session cookie.
  • Staff admin sessions use separate cookies (toh_admin and toh_admin_csrf) when a staff member signs in to the admin tools. In the current configuration those sessions expire after 8 hours.
  • Your cart may be stored in the browser’s localStorage. Checkout progress may be stored in sessionStorage until the tab is closed or the checkout is completed.

The site also loads fonts from Google Fonts, which may collect technical information (such as your IP address) under Google’s own policy.

Technical data

Like most websites, our hosting provider may record standard server or security logs, such as IP address, browser type, request time, and pages requested, to operate and protect the site.

3. How we use information

We use the information above to:

  • create and maintain your account;
  • process, fulfill, and support orders, including shipping and payment matching;
  • calculate totals, taxes, coupons, and inventory reservations;
  • review contact-form messages and respond to you;
  • secure the store, prevent fraud or abuse, and enforce our Terms; and
  • meet legal, tax, and accounting obligations.

We do not use your information for email marketing unless that feature is later enabled. If we enable marketing email or a CRM tool, we will update this policy and will not send marketing email unless that use is permitted (including any consent the law requires).

4. How we share information

We share information only as needed to run the store:

  • Cloudflare — the store is hosted on Cloudflare, and order, account, and inquiry data are stored in a Cloudflare database associated with this store.
  • Bankful — payment processing on Bankful’s hosted checkout, including the information Bankful needs to complete or reconcile a payment.
  • Shipping carriers — name, address, phone, and package details when we ship an order (for example, through a carrier or a shipping tool our staff use).
  • Staff — authorized staff can view account, order, inventory, and inquiry information in the store’s admin tools in order to fulfill orders and provide support.
  • Professional advisors and legal requirements — if we are required to do so by law, or if we need to share information with advisors who are obligated to keep it confidential, or in connection with a good-faith legal claim.

We do not sell your personal information. We do not share it with advertisers for their independent marketing, and we do not operate a third-party advertising pixel on this store in the current build.

5. Retention

We keep account, order, payment-reference, and inquiry records for as long as needed to operate your account, fulfill and support orders, and meet legal, tax, and accounting obligations. When those records are no longer needed for those purposes, we delete or anonymize them. Browser cart data remains until you clear it or complete or abandon the cart. You may ask us to delete or correct account information as described below, subject to records we must keep.

6. Security

We use reasonable administrative and technical measures appropriate to this store, including hashed passwords, HTTPS, HttpOnly session cookies, and access-limited staff tools. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

You may update some account information by signing in, and you may email [email protected] to request access to, correction of, or deletion of personal information we hold, or to close your account. We may need to verify your request and may retain information we are required to keep. If you are a resident of a US state that provides additional privacy rights, you may request access, deletion, or correction by emailing [email protected]. We will respond within 45 days.

You can control cookies and local storage through your browser settings. Disabling the session cookie will sign you out and may prevent checkout.

8. Children

The store is not directed to children. You must be at least 21 years old to create an account or buy products. We do not knowingly collect personal information from anyone under 21. If you believe we have, contact [email protected] and we will delete it.

9. Where we operate

The store serves customers in the United States only and is operated and hosted in the United States. We do not accept orders from outside the United States. We share information with service providers who process it in the United States, as described above, in order to operate the store.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. The updated policy applies to information we collect after it is posted and to continued use of the store.

11. Contact

Email [email protected] or use the contact form. Privacy notices may be sent to The Optimized Human LLC, 331 Village Square Dr, Leesville, SC 29006.

Terms of ServicePrivacy PolicyRefund & Return PolicyContact

© 2026 The Optimized Human. All rights reserved.

Terms of Service Privacy Policy Refund Policy
All products are sold strictly for laboratory research purposes only and are not intended for human or animal consumption.